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en:module_manual:call_center:app_binding [2015/09/21 06:14] liuxl [How to Bind] |
en:module_manual:call_center:app_binding [2017/12/12 03:05] (current) |
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| - | ===== 绑定默认应用 ===== | + | ===== The Default App Binding ===== |
| - | 因为线路问题或直接使用分机拨号时（在分机管理页面为分机开启坐席模式），我们可以为坐席组默认设置一个业务，作为坐席组的默认应用。 | + | |
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| - | 这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。 | + | |
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| - | 只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。 | + | |
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| + | Sometimes，we can use device to work as Agent Mode directly.To simplify operation，we can bind a default application to Agent Groups.That is to say,not only as the agent,but also as device,the group will work for a default application if we set the "App Binding" before. | ||
