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en:module_manual:call_center:app_binding [2015/09/18 05:57] liuxl [How to Bind] |
en:module_manual:call_center:app_binding [2017/12/12 03:05] (current) |
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| What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number. | What's DID numnber?If the company has customer service department,the customer should dail a phone number into it,we call the phone number is DID number.The system will prompt the application automatically to agent via match DID number. | ||
| - | **Trunk Match**：Select the matching type of trunk,中继指你的电话线路，你可能有多条中继，此处可以指定只有哪个中继送进的电话才去匹配相应业务。 | + | **Trunk Match**：Select the matching type of trunk.Maybe you have several trunks,but we can only bind one trunk to application here. |
| - | **主叫号码匹配**：通过呼入号码找到其绑定的业务，进行弹屏。 | + | **CIDNum Match**：Whether bind the caller ID to this application. |
| - | **优先级**：一个业务可能在此页面配置了多条绑定关系，系统以优先级最高的为准。此处填写数字，数字越大，优先级越高。 | + | **Priority**：Set the priority of application binding among all app bindings.The larger the value the more priority. |
| - | 匹配模式可以组合使用，譬如你在一条绑定关系中即设置了did匹配，又设置了中继匹配。这样代表只有此中继送进该did号码时，才触发此应用。 | + | You can combined more than one conditions to limit application binding,for example：you can use the united limits likes DID,Trunk and CIDNum to binding a application. |
| - | ===== 绑定默认应用 ===== | ||
| - | 因为线路问题或直接使用分机拨号时（在分机管理页面为分机开启坐席模式），我们可以为坐席组默认设置一个业务，作为坐席组的默认应用。 | ||
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| - | 这样只要有电话打进系统，或者坐席直接使用分机外呼时，系统将视为此业务呼入或呼出。 | ||
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| - | 只需填写团队、目标类型、目标名称、坐席组即可，其它值使用默认值。 | ||
| + | ===== The Default App Binding ===== | ||
| + | Sometimes，we can use device to work as Agent Mode directly.To simplify operation，we can bind a default application to Agent Groups.That is to say,not only as the agent,but also as device,the group will work for a default application if we set the "App Binding" before. | ||
