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en:module_manual:advanced:record_app [2015/12/04 06:00] liuxl [Add] |
en:module_manual:advanced:record_app [2017/12/12 03:05] (current) |
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| ====== Record App ====== | ====== Record App ====== | ||
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| + | <note tip> **Record App** applied for IVR function，for instance：To provide customers with better services after working，we can transfer the callings to IVR's recording application in the free time，the system can store the recording files into "Record View". The agents can pay a return visit to customers according to recordings in working time. </note> | ||
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| In the menu on the left，click [Advanced]->[Record App]，we can open the recording management page，as follows： | In the menu on the left，click [Advanced]->[Record App]，we can open the recording management page，as follows： | ||
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| **File Path**：The store directory of recording file which generated in this application； | **File Path**：The store directory of recording file which generated in this application； | ||
| - | **文件名称**：The name of recording file which generated in this application，it makes up alphabets and digitals.为避免留言文件名称重复造成录音文件被覆盖，建议设置为：[year]-[mon]-[day]-[hour]-[min]-[sec]-[callerid]-[sessionid] 或 [year][mon][day]-[hour][min][sec]-[callerid]-[sessionid]，表示生成的留言文件名格式为：年-月-日-时-分-秒-主叫号码-会话唯一标识.wav 或者 年月日-时分秒-主叫号码-会话唯一标识.wav，请务必注意参数的大小写，生成文件名如下图： | + | **File Name**：The name of recording file which generated in this application，it makes up alphabets and digitals.To avoid overwriting existed recording file caused by duplication，you can set it as：[year]-[mon]-[day]-[hour]-[min]-[sec]-[callerid]-[sessionid] or [year][mon][day]-[hour][min][sec]-[callerid]-[sessionid]，it means that the file name like：year-month-day-hour-minute-seconds-callernumber-sessionID.wav or yearmonthday-hourminuteseconds-callernumber-sessionID.wav，please pay more attension to variable is case-sensitive，as follows： |
| {{:en:module_manual:advanced:the_path_and_name_of_recording_file.png?750|}} | {{:en:module_manual:advanced:the_path_and_name_of_recording_file.png?750|}} | ||
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| <WRAP center round box 85%> | <WRAP center round box 85%> | ||
| - | 其它内部参数变量列表： | + | Other Internal Variables in System： |
| <WRAP column 20%> | <WRAP column 20%> | ||
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| </WRAP> | </WRAP> | ||
| <WRAP column 45%> | <WRAP column 45%> | ||
| - | * 系统当前时间 | + | * systen current time |
| - | * 用户最后按键输入值 | + | * last customer input |
| - | * 主叫号码 | + | * caller id |
| - | * 接入号码(DID) | + | * DID number |
| - | * 呼叫流水号 | + | * session id of the call |
| - | * 团队ID | + | * team ID |
| - | * 团队标识 | + | * team identity |
| - | * 话务接入系统时间(当前通话开始时间) | + | * answer time |
| - | * 当前话务语言 | + | * channel languange |
| - | * 当前IVR节点ID | + | * IVR id |
| - | * 话务最后一个相关坐席工号 | + | * last agent No. |
| - | * 话务最后一个相关坐席组id | + | * last queue id |
| - | * 业务模块类型 | + | * business type |
| - | * 业务模块ID | + | * business id |
| </WRAP> | </WRAP> | ||
| <WRAP column 20%> | <WRAP column 20%> | ||
| - | <note important>注意大小写</note> | + | <note important>Variable is case-sensitive</note> |
| </WRAP> | </WRAP> | ||
| </WRAP> | </WRAP> | ||
| - | **起始提示语**：在开始录音之前提示的语音内容； | + | **Start Announce**：Select the voice should be played at the beginning of application before "Beep"； |
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| + | **Beep Play**：Enable or disable the "Beep" of recording； | ||
| - | **Beep播放**：是否开启录音开始前的提示音“嘟”； | + | **Max Duration**：The maximum duration of recordings，the default value is 0，it means no limited； |
| - | **最大时长**：设置产生录音的最大时长，默认0表示不限时长； | + | **Max Silence**：After how long silence，the system will end the recording.The default is 0，means disabled this function； |
| - | **最大静音**：连续多少秒静音，就默认结束录制。默认0是指不开启此功能； | + | **End PressKey**：You can end the recording via this presskey； |
| - | **结束按键**：结束录制需要的按键； | + | **End Tip**：Whether enable the reminding when record will get to the end of duration； |
| - | **结束提醒**：是否开启录制将要结束时的提醒； | + | **Max. Again Record**：The maximum times of re-recording； |
| - | **最大重录次数**：允许最多重新录制的次数； | + | **Remaining**：How long from the end of recording，the "End Tip" will work. It is effective only when the "End Tip" is "Enable"； |
| - | **剩余时长提醒**：剩多少秒结束录制时会提醒，此选项只有“结束提醒”为可用时才起作用； | + | **Remind Type**：It includes default and WebService. You should also fill the remind WS Addr.，Method，Param，and so on； |
| - | **提醒语音类型**：可选择 默认 或 WebService，选择后者时，会出现提醒音获取的 地址、方法、参数； | + | **Remind Voice Path**：The directory of reminding voice； |
| - | **提醒语音文件目录**：提醒音文件的存放目录； | + | When you finished，click [Save] button，you can see the new data on this page. |
| - | 编辑完成后，点击【保存】按钮，在留言应用页面会看到新增的记录。 | ||
| ===== Edit ===== | ===== Edit ===== | ||
| - | 双击留言应用页面的数据，可打开留言应用编辑界面，对其设置进行修改： | + | Double-click the application date，we can open the editing page and do some modification，as follows： |
| {{:en:module_manual:advanced:record_app_edit_02.png?750|}} | {{:en:module_manual:advanced:record_app_edit_02.png?750|}} | ||
