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en:how-to:how_to_build_a_common_contacts [2016/12/28 09:25] liuxl |
en:how-to:how_to_build_a_common_contacts [2017/12/12 03:05] (current) |
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| *The common contacts in virtual office, list will show the contact information, similar to a phone book. | *The common contacts in virtual office, list will show the contact information, similar to a phone book. | ||
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| + | {{:en:how-to:selection_030333.png?1000|}} | ||
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| *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button | *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button | ||
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| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
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| + | *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows: | ||
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| + | {{:en:how-to:selection_031.png?1000|}} | ||
| *In the virtual office page, the common contacts list. | *In the virtual office page, the common contacts list. | ||
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| {{:en:how-to:selection_028777.png?1000|}} | {{:en:how-to:selection_028777.png?1000|}} | ||
| - | *as follows, you can click it to transfer. | + | *As follows, you can click one of the iformation from list to transfer he. |
| {{:en:how-to:selection_0275t6.png?1000|}} | {{:en:how-to:selection_0275t6.png?1000|}} | ||
