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en:how-to:how_to_build_a_common_contacts [2016/12/28 09:23] – liuxlen:how-to:how_to_build_a_common_contacts [2016/12/29 02:00] (current) – liuxl
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-===== common contacts =====+<note>This article tell how to build a common contacts for virtual office.</note>
  
   *The common contacts in virtual office, list will show the contact information, similar to a phone book.   *The common contacts in virtual office, list will show the contact information, similar to a phone book.
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 +{{:en:how-to:selection_030333.png?1000|}}
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   *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button   *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button
  
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 ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.
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 +  *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows:
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 +{{:en:how-to:selection_031.png?1000|}}
  
   *In the virtual office page, the common contacts list.   *In the virtual office page, the common contacts list.
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 {{:en:how-to:selection_028777.png?1000|}} {{:en:how-to:selection_028777.png?1000|}}
  
-  *as follows, you can click it to transfer.+  *As follows, you can click one of the iformation from list to transfer he.
  
 {{:en:how-to:selection_0275t6.png?1000|}} {{:en:how-to:selection_0275t6.png?1000|}}
en/how-to/how_to_build_a_common_contacts.1482917026.txt.gz · Last modified: (external edit)
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