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en:how-to:how_to_build_a_common_contacts [2016/12/28 08:51] liuxl |
en:how-to:how_to_build_a_common_contacts [2017/12/12 03:05] (current) |
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| - | ===== common contacts ===== | + | <note>This article tell how to build a common contacts for virtual office.</note> |
| *The common contacts in virtual office, list will show the contact information, similar to a phone book. | *The common contacts in virtual office, list will show the contact information, similar to a phone book. | ||
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| + | {{:en:how-to:selection_030333.png?1000|}} | ||
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| *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button | *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button | ||
| - | {{:en:how-to:selection_024111.png?1000|}} | + | {{:en:how-to:selection_0261111.png?1000|}} |
| ** Team **: Specifies the contact's scope | ** Team **: Specifies the contact's scope | ||
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| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
| - | *In the virtual office page, the common contacts list like tjis. | + | *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows: |
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| + | {{:en:how-to:selection_031.png?1000|}} | ||
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| + | *In the virtual office page, the common contacts list. | ||
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| + | {{:en:how-to:selection_028777.png?1000|}} | ||
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| + | *As follows, you can click one of the iformation from list to transfer he. | ||
| - | {{:en:how-to:selection_02666665.png?1000|}} | + | {{:en:how-to:selection_0275t6.png?1000|}} |
