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en:how-to:how_to_build_a_common_contacts [2016/12/28 08:38] liuxl created |
en:how-to:how_to_build_a_common_contacts [2017/12/12 03:05] (current) |
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| - | ===== common contacts ===== | + | <note>This article tell how to build a common contacts for virtual office.</note> |
| - | Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information) | + | *The common contacts in virtual office, list will show the contact information, similar to a phone book. |
| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-1.jpg?768|}} | + | {{:en:how-to:selection_030333.png?1000|}} |
| - | Click the [Add] button to open the contact add interface | + | *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button |
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| + | {{:en:how-to:selection_0261111.png?1000|}} | ||
| ** Team **: Specifies the contact's scope | ** Team **: Specifies the contact's scope | ||
| Line 25: | Line 27: | ||
| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
| - | State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. | + | *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows: |
| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-2.jpg?768|}} | + | {{:en:how-to:selection_031.png?1000|}} |
| - | Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display. | + | *In the virtual office page, the common contacts list. |
| - | Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. | + | {{:en:how-to:selection_028777.png?1000|}} |
| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-3.jpg?768|}} | + | *As follows, you can click one of the iformation from list to transfer he. |
| - | Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | + | {{:en:how-to:selection_0275t6.png?1000|}} |
