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en:how-to:how_to_build_a_common_contacts [2016/12/28 08:38] – created liuxlen:how-to:how_to_build_a_common_contacts [2016/12/29 02:00] (current) – liuxl
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-===== common contacts =====+<note>This article tell how to build a common contacts for virtual office.</note>
  
-Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information)+  *The common contacts in virtual office, list will show the contact information, similar to a phone book.
  
-{{:zh:模块使用说明:呼叫中心高级管理:常用联系人-1.jpg?768|}}+{{:en:how-to:selection_030333.png?1000|}}
  
-Click the [Add] button to open the contact add interface+  *as follows to add it:【Call Center】-->【Common Contacts】--> Click the "Add" button 
 + 
 +{{:en:how-to:selection_0261111.png?1000|}}
  
 ** Team **: Specifies the contact's scope ** Team **: Specifies the contact's scope
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 ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.
  
-State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface.+  *【Virtual Office】-->【Customer】-->Edit the "virtual office" which you add --> click "Add AgentLink" as, follows:
  
-{{:zh:模块使用说明:呼叫中心高级管理:常用联系人-2.jpg?768|}}+{{:en:how-to:selection_031.png?1000|}}
  
-Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display.+  *In the virtual office page, the common contacts list.
  
-Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface.+{{:en:how-to:selection_028777.png?1000|}}
  
-{{:zh:模块使用说明:呼叫中心高级管理:常用联系人-3.jpg?768|}}+  *As follows, you can click one of the iformation from list to transfer he.
  
-Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state.+{{:en:how-to:selection_0275t6.png?1000|}}
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