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--- en:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 04:38] – liuxl
+++ en:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 11:08] (current) – liuxl
@@ Line 22: / Line 22: @@
-====  ====
+==== Add the Answer Action ====
+Add the first action,this action is an **Answer** action,as follows:
+{{:en:faq:add_answer_action01.png?750|}}
-====  ====
+==== Add the ReadData Action ====
-===== Assign to Agent Group =====
+Then add the second action whose action is **ReadData**,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows:
+{{:en:faq:add_readdata_action01.png?750|}}
+==== Add the Webservice Action ====
+Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows:
+{{:en:faq:add_webservice_action01.png?750|}}
+  * **WS Address**：http://127.0.0.1/agentcallrate.php?wsdl
+  * **WS Function**：saverate
+  * **WS Param**：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID
+==== Add the Failed Transfer ====
+<note important> The Conditions' value in transfer isn’t the score for agent，it is the return parameter of webservice. </note>
+The first condition is 0:
+{{:en:faq:add_failed_transfer01.png?750|}}
+==== Add the Success Transfer ====
+The second condition is 1:
+{{:en:faq:add_success_transfer01.png?750|}}
+===== Assign the IVR to Queue =====
+Double-click the [Advanced]->[Rate Announce] under [Advanced]->[Queues] directory,as follows:
+{{:en:faq:assign_the_ivr_to_queue01.png?750|}}
+You can enter the [Statistics]->[Rate Log] directory below to evaluate agent:
+{{:en:faq:to_evaluate_agent.png?750|}}

en/faq/how_to_implement_after_call_survey_for_agent.1459226312.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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