asterCC, hosted call center solution based asterisk » en » faq » how_to_implement_after_call_survey_for_agent
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en:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 03:13] – created liuxlen:faq:how_to_implement_after_call_survey_for_agent [2016/03/29 11:08] (current) – liuxl
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 <note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note> <note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note>
 +
 +{{:en:faq:default_after_call_ivr.png?750|}}
 +
  
 ===== Upload Announcements ===== ===== Upload Announcements =====
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 We need upload the announcements which will be used in IVR after hung up,for example:"Please make an evaluation for the service...." "Welcome to call us anytime..." and so on. We need upload the announcements which will be used in IVR after hung up,for example:"Please make an evaluation for the service...." "Welcome to call us anytime..." and so on.
  
-Click []->[]->[]+On the [Advanced]->[Announcements] page,you can upload announcement via click the [Add] button,as follows: 
 + 
 +{{:en:faq:add_announcements01.png?750|}} 
 + 
 + 
 +===== Add IVR of After Call Survey ===== 
 + 
 +Press the [Advanced]->[IVR] on the left menu to enter the IVR adding page,you can create a new IVR via clicking the [Add] button，as follows： 
 + 
 +{{:en:faq:create_a_new_ivr.png?750|}} 
 + 
 + 
 +==== Add the Answer Action ==== 
 + 
 +Add the first action,this action is an **Answer** action,as follows: 
 + 
 +{{:en:faq:add_answer_action01.png?750|}} 
 + 
 + 
 +==== Add the ReadData Action ==== 
 + 
 +Then add the second action whose action is **ReadData**,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows: 
 + 
 +{{:en:faq:add_readdata_action01.png?750|}} 
 + 
 + 
 +==== Add the Webservice Action ==== 
 + 
 +Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows: 
 + 
 +{{:en:faq:add_webservice_action01.png?750|}} 
 + 
 +  * **WS Address**：http://127.0.0.1/agentcallrate.php?wsdl 
 +  * **WS Function**：saverate 
 +  * **WS Param**：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID 
 + 
 + 
 +==== Add the Failed Transfer ==== 
 + 
 +<note important> The Conditions' value in transfer isn’t the score for agent，it is the return parameter of webservice. </note> 
 + 
 +The first condition is 0:
  
 +{{:en:faq:add_failed_transfer01.png?750|}}
  
-=====  ===== 
  
 +==== Add the Success Transfer ====
  
 +The second condition is 1:
  
-=====  =====+{{:en:faq:add_success_transfer01.png?750|}}
  
  
 +===== Assign the IVR to Queue =====
  
-=====  =====+Double-click the [Advanced]->[Rate Announce] under [Advanced]->[Queues] directory,as follows:
  
 +{{:en:faq:assign_the_ivr_to_queue01.png?750|}}
  
 +You can enter the [Statistics]->[Rate Log] directory below to evaluate agent:
  
 +{{:en:faq:to_evaluate_agent.png?750|}}
  
  
  
en/faq/how_to_implement_after_call_survey_for_agent.1459221218.txt.gz · Last modified: (external edit)
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