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| Both sides previous revisionPrevious revisionNext revision | Previous revision |
| en:faq:how_to_choose_dial_method_in_campaign [2014/03/21 01:43] – solo | en:faq:how_to_choose_dial_method_in_campaign [2015/02/26 18:48] (current) – solo |
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| | ^ Direct Dial ^ Click to call ^ preview dial ^ auto dialing ^ predictive dialer ^ | | ^ Direct Dial ^ Click to call ^ preview dial ^ auto dialing ^ predictive dialer ^ |
| | Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | | | Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy | |
| | Scenario | Regular Company | agent wantw to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents | | | Scenario | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents | |
| | | Realm | agent | agent | agent | agent | agent group | |
