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--- en:faq:how_to_choose_dial_method_in_campaign [2014/03/21 01:37] – created solo
+++ en:faq:how_to_choose_dial_method_in_campaign [2015/02/26 18:48] (current) – solo
@@ Line 3: / Line 3: @@
 asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in
-|              ^ 电话拨号            ^ 点击拨号          ^ 预览拨号 ^ 自动拨号 ^ 预拨号 ^
+|              ^ Direct Dial            ^ Click to call          ^ preview dial ^ auto dialing ^ predictive dialer ^
-| 拨号方式     | 坐席直接使用电话外呼 | 坐席点击号码旁边的呼叫按钮发起呼叫 | 在外呼任务中双击打开客户的同时系统发起呼叫 | 坐席点击自动拨号按钮 系统按顺序打开客户并发起呼叫 | 在外呼任务中 开启预拨号 系统按照预拨号策略 发起呼叫 |
+| Method     | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy |
-| 适用场景 | 普通公司 | 需要预览客户信息的外呼任务 | 坐席希望能自动控制拨号进度的任务 | 目的性强、接通率高的外呼任务,如回访 | 接通率较低,坐席数目较高的任务 |
+| Scenario  | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents |
+| Realm  |  agent |  agent |  agent |  agent | agent group |

en/faq/how_to_choose_dial_method_in_campaign.1395365826.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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