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--- en:faq:how_to_assign_the_trunk_to_a_campaign [2015/07/25 09:24] – liuxl
+++ en:faq:how_to_assign_the_trunk_to_a_campaign [2015/07/27 08:56] (current) – liuxl
@@ Line 3: / Line 3: @@
 <note tip>Trunk is a route connecting the local telephone network and other telephone network(mainly the traditionl PSTN network or other IP PBX system).</note>
-===== 在团队中设置中继 =====
+===== Set the Trunk in Team =====
-如果团队中只绑定一个中继，而不是中继组，那么该团队下的外呼营销任务只能通过该中继进行外呼，如下图：
+If the team has one trunk only,you just need change it in teams,as follows：
-{{:zh:常见问题及解答:团队中设置中继01.png?750|}}
+{{:en:faq:assign_trunk_to_campaign01.png?750|}}
-===== 在账号组中设置中继 =====
+===== Set the Trunk in Account Groups =====
-<note>外呼营销任务需要与一个坐席组绑定，同时坐席组中的每个坐席所属于对应的账号。</note>
+<note>The campaign need bind to a agent group,at the same time,agent has one account belongs to himself.</note>
-假设现在有一个 "测试团队"，团队中有5个账号，分别为：astercc0-astercc4，并且该团队绑定了一个"中继组01"，中继组01中包括3个中继，分别为：中继01、中继02 和 中继03。我们想给该团队下的某个外呼营销任务，指定外呼时所使用的中继(或中继组)，如：中继01，该如何配置呢？
+For example:There are 5 accounts in team named "test_team",the accounts' name from astercc0 to astercc4.The team uses a trunk group named "
+trunkgroup01",and there are 3 trunks in it,these are trunk01,trunk02 and trunk03.Now,we will assign a special trunk(e.g.：trunk01) or trunk group to campaign,what should we do？
-==== 将该任务的坐席组内账号添加到账号组 ====
+==== Add the Agents' Accounts to a Account Group ====
-例如：让坐席01和坐席02使用中继01进行外呼营销，我们需要将对应的账号astercc0和astercc1添加到账号组01中，如下图：
+e.g.：If we want to use trunk01 dial out when as agent01 or agent02,we should add astercc0 and astercc1 to account_group01,as follows:
-{{:zh:常见问题及解答:团队中设置中继002.png?750|}}
+{{:en:faq:assign_trunk_to_campaign02.png?750|}}
-==== 为账号组设置中继(组) ====
+==== Assign the Trunk(or trunk group) to Account Group ====
-然后，将该账号组的中继设定为中继01，如下图：
+Then，we should bind trunk named "trunk01" to the account group,as follows:
-{{:zh:常见问题及解答:团队中设置中继03.png?750|}}
-===== 设置预拨号时使用的中继 =====
-如果外呼营销任务使用"预拨号"，则通过指定预拨号的账户，来指定使用哪个中继进行外呼营销。需要选择使用中继01账号组内的账户，如：astercc0或者astercc1，如下图：
-{{:zh:常见问题及解答:团队中设置中继04.png?750|}}
+{{:en:faq:assign_trunk_to_campaign03.png?750|}}
+===== How to Assign the Trunk to Predictive Dialer =====
+If dial out through Predictive Dialer,we should appoint the account belongs to account_group01 to assign the trunk，e.g.：astercc0 or astercc1，as follows：
+{{:en:faq:assign_trunk_to_campaign04.png?750|}}

en/faq/how_to_assign_the_trunk_to_a_campaign.1437816283.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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