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| en:custom_development_guide:apis:webservice:switch_acw_mode [2016/09/05 05:56] – created liuxl | en:custom_development_guide:apis:webservice:switch_acw_mode [2019/01/03 09:30] (current) – donnie | ||
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| *ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue. | *ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue. | ||
| - | |||
| *Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode | *Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode | ||
| *Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup. | *Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup. | ||
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| *Return Format: | *Return Format: | ||
| - | < | + | < |
| *Type of the Return Value: String | *Type of the Return Value: String | ||
| *Return Values: | *Return Values: | ||
| ^ Value ^ Description ^ | ^ Value ^ Description ^ | ||
| - | |< | + | |< |
| - | |< | + | |< |
