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| en:custom_development_guide:apis:webservice:get_agent_group_status [2016/09/06 04:52] – created liuxl | en:custom_development_guide:apis:webservice:get_agent_group_status [2019/01/03 08:49] (current) – donnie | ||
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| Line 2: | Line 2: | ||
| *Function: | *Function: | ||
| - | < | + | < |
| *Description: | *Description: | ||
| Line 16: | Line 16: | ||
| |password|String|password| | |password|String|password| | ||
| |agent_group_id|String|id of the agent group| | |agent_group_id|String|id of the agent group| | ||
| - | |agenttype|String|login(only check agents who is login) | + | |status|String|< |
| + | * all get the status of all agent in group | ||
| + | * idle get the idle agent in group | ||
| + | * busy get the call agent in group | ||
| + | * ring get the ring agent in group | ||
| + | * pause get the pause agent in group | ||
| + | * acw get the acw agent in group | ||
| + | * login get the login agent in group | ||
| + | * logout | ||
| + | </ | ||
| *Return Format: | *Return Format: | ||
| - | < | + | < |
| *Type of the Return Value: String | *Type of the Return Value: String | ||
| Line 25: | Line 34: | ||
| ^Return ^Description ^ | ^Return ^Description ^ | ||
| - | |< | + | |< |
| + | Message is the current status of each agent ex: | ||
| + | |Retuen|1|Retuen|1005: idle, | ||
| |< | |< | ||
| - | Status String contains the status of one or several agents, each status will end with || | ||
| - | for one agent: agent no,agent id,status|| | ||
| - | for several agents: | ||
| - | |||
| - | agentno1-agentid1, | ||
| - | Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking to a consult, but agent is free to make call), pause, | ||
