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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:custom_development_guide:apis:http:get_single_agent_stat [2019/01/02 04:04] donnie |
en:custom_development_guide:apis:http:get_single_agent_stat [2019/01/02 05:12] (current) donnie |
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| agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration| | agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration| | ||
| paused duration|off duration|meeting duration|training duration|break duration|other duration, ex: | paused duration|off duration|meeting duration|training duration|break duration|other duration, ex: | ||
| - | |Retuen|1|Retuen|Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10} | + | |Retuen|1|Retuen|Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10 |
| If you didn't see agent name, means last name of the agent is empty | If you didn't see agent name, means last name of the agent is empty | ||
| agent state includes: idle, pause, ring, busy, acw, logout. | agent state includes: idle, pause, ring, busy, acw, logout. | ||
