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| en:custom_development_guide:apis:http:get_agent_group_status [2017/12/12 03:05] – external edit 127.0.0.1 | en:custom_development_guide:apis:http:get_agent_group_status [2019/01/03 08:50] (current) – donnie | ||
|---|---|---|---|
| Line 2: | Line 2: | ||
| *Reques String: | *Reques String: | ||
| - | < | + | < |
| *Description: | *Description: | ||
| Line 17: | Line 17: | ||
| |password|String|password| | |password|String|password| | ||
| |agent_group_id|String|id of the agent group| | |agent_group_id|String|id of the agent group| | ||
| - | |agenttype|String|login(only check agents who is login) / all (all agents in the agent group)| | + | |status|String|< |
| - | |status|String|< | + | * all get the status of all agent in group |
| - | * all 获取组内所有坐席的状态 | + | * idle get the idle agent in group |
| - | * idle 获取组内空闲坐席 | + | * busy get the call agent in group |
| - | * busy 获取组内通话坐席 | + | * ring get the ring agent in group |
| - | * ring 获取组内振铃坐席 | + | * pause get the pause agent in group |
| - | * pause获取组内暂停坐席 | + | * acw get the acw agent in group |
| - | * acw 获取组内话后坐席 | + | * login get the login agent in group |
| - | * login获取组内签入坐席 | + | * logout |
| - | * logout | + | |
| </ | </ | ||
| *Return Format: | *Return Format: | ||
| - | < | + | < |
| *Type of the Return Value: String | *Type of the Return Value: String | ||
| Line 36: | Line 35: | ||
| ^Return ^Description ^ | ^Return ^Description ^ | ||
| - | |< | + | |< |
| - | |< | + | Message is the current status of each agent ex: |
| + | |Retuen|1|Retuen|1005: | ||
| + | |< | ||
| - | < | ||
| - | for one agent: agent no,agent id,status|| | ||
| - | for several agents: | ||
| - | agentno1-agentid1, | ||
| - | Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking to a consult, | ||
| - | but agent is free to make call), pause, | ||
