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| - | ===== common contacts ===== | ||
| - | Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information) | ||
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| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-1.jpg?768|}} | ||
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| - | Click the [Add] button to open the contact add interface | ||
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| - | ** Team **: Specifies the contact's scope | ||
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| - | ** Group **: Specifies the contact's range | ||
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| - | ** Model Type **: Specifies the range of the contact | ||
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| - | ** Model ID **: Specifies the contact's range | ||
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| - | ** Contact **: The name of the contact. | ||
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| - | ** Phone **: contact phone number for consultation or transfer | ||
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| - | ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) | ||
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| - | ** Description **: A description of this contact. | ||
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| - | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
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| - | State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. | ||
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| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-2.jpg?768|}} | ||
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| - | Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display. | ||
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| - | Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. | ||
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| - | {{:zh:模块使用说明:呼叫中心高级管理:常用联系人-3.jpg?768|}} | ||
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| - | Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | ||
