http://wiki.astercc.com/ 2012-05-20T10:02:15+08:00 http://wiki.astercc.com/ http://wiki.astercc.com/lib/tpl/arctic-mbo/images/favicon.ico text/html 2012-01-15T17:24:56+08:00 http://wiki.astercc.com/doku.php?id=en:openvpn&rev=1326619496&do=diff OpenVPN Configuration By installing OpenVPn on the server and using phones which use OpenVPN you may have remote workers who could be possibly working from home connect into the server and use the phone as if they were in the office. You must nable UDP or TCP Port 1194 though to server. I suggest UDP as this is faster and still reliable over short hops, but uses up less bandwidth. text/html 2012-04-20T14:37:59+08:00 http://wiki.astercc.com/doku.php?id=en:start&rev=1334903879&do=diff Astercc is a contact center system, and also provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), and call queues. Basically, with astercc, you can record every customer call. When calls come in, the customer contact information and historical contact records would be appearing on the screen. Also, the design of an interactive voice menu (IVR) can provide you… text/html 2012-03-23T16:25:41+08:00 http://wiki.astercc.com/doku.php?id=en:how_to_use_fliter&rev=1332491141&do=diff Since we have already learned how to pre-dial, you may need to know about the fliter, which plays an important role in assisting the pre-dial function. When the pre-dialed number needs to be recycled, or be placed into the dialer list again, the fliter can recycle all the numbers that meet your settings in a certain period of time. The fliter will save the agents a lot of time which they might have used to recycle the numbers one by one, and raise the efficiency. How to configure the fliter. text/html 2012-01-15T17:24:56+08:00 http://wiki.astercc.com/doku.php?id=en:install_apc&rev=1326619496&do=diff we need the pecl command so we can download and install APC from the repositories. * use yum to install pecl yum install php-pear php-devel httpd-devel * install APC pecl install apc at the end you can read Build process completed successfully Installing '/usr/lib/php/modules/apc.so' install ok: channel://pecl.php.net/APC-3.0.19 configuration option "php_ini" is not set to php.ini location You should add "extension=apc.so" to php.ini text/html 2012-01-15T17:24:56+08:00 http://wiki.astercc.com/doku.php?id=en:asterisk_ami_username_password&rev=1326619496&do=diff astercc need access to asterisk AMI for data and operation * open /etc/asterick/manager.conf * make sure you have AMI enabled: enabled = yes * add an account like this [astercc] secret = astercc deny = 0.0.0.0/0.0.0.0 permit = 127.0.0.1/255.255.255.0 read = call write = system,call,agent,user,config,command,reporting,originate text/html 2012-02-06T15:31:54+08:00 http://wiki.astercc.com/doku.php?id=en:to_establish_an_outbound_program&rev=1328513514&do=diff First of all, we need to know, outbound plan is used for what. Outside the call plan that is, outbound tasks, set up an outbound mission seats in the work page. Which seats involved in outbound dialing and call for each seat is assigned to which customers; agents can see which fields of the task to specify the customer information is specified for the task, which can modify the control agent can see the same progress of the work of the team. text/html 2012-01-15T17:24:56+08:00 http://wiki.astercc.com/doku.php?id=en:why_i_get_can_not_found_license_file_when_start_astercc_daemons&rev=1326619496&do=diff it's just a warning message, so even it doesnt find any license file, it will work use a default licese, a 4 agents license. error, daemon text/html 2012-04-02T09:08:56+08:00 http://wiki.astercc.com/doku.php?id=en:how_to_customize_customer_information_fields_and_import_data&rev=1333328936&do=diff Add custom fields in the outbound list Under the system management page, callcenter outbound-> customise fields, The system provides more than 30 basic fields by default for the 2 customer information lists. When dealing with special customer information groups, and the data cannot be input with the default fields, you can add fields that are needed here to those lists. text/html 2012-01-25T17:19:38+08:00 http://wiki.astercc.com/doku.php?id=en:install_astcc_mailman&rev=1327483178&do=diff install in cpan in your linux and then type yum -y install cpan cpan you will read /usr/lib/perl5/5.8.8/CPAN/Config.pm initialized. CPAN is the world-wide archive of perl resources. It consists of about 100 sites that all replicate the same contents all around the globe. Many countries have at least one CPAN site already. The resources found on CPAN are easily accessible with the CPAN.pm module. If you want to use CPAN.pm, you have to configure it properly. If you do not want to enter …