Manage Caller ID
Your trunk should allow you to send your Caller ID
The priority of caller id number in system is
Caller ID in Trunk (when it's forced)
Agent Caller ID(when agent login)
Campaign Caller ID(when agent login)
Device Caller ID
Trunk Caller ID
Phone System
System will always use the caller id for a specific trunk, all outgoing calls via the trunk will use this caller id
Phone System
Call Center
when login to agent from a device, the outgoing calls from the device will use the caller id of the agent, otherwise it still uses device caller id
Outsourcing Call Center