System Realtime Monitor

Realtime Monitor of the call center to help managers and operators to better understand the system running situation, find problems, asterCC commercial call center system provides a full range of monitoring functions

Agent Work Status

  • In this page, the system provides a real-time & automatically updated table for reference, Click realtimeLive Monitor
  • System will list all check-in agents, the agent status include:
    • Idle
    • Ringing
    • Talking
    • ACW(After Call Work)
    • Additional Call (such as in conference, consult)
  • As system administrator, team administrator or any other accounts which have the priviledge, they can see all agents status in agent group
  • As a group admin of one agent group, they can see the status of his group from agent portal page

Trunk Usage

  • The trunk usage page provides all calls detail in each trunk, Click realtimelive_trunk

Current Agents

  • The system supports multi-browser login through the page, you can see detailed information about the agents on line, Click realtimeagents

Current Accounts

  • Same as above, the page you can see the logged-on user information, Click realtimeaccounts

System Usage

  • This page provides the current system usage status, Click realtimeUsages

en/regular_function_description_in_call_center/realtime_monitor.txt · Last modified: 2013/02/28 11:27 by solo
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