How to do Time Based Routing in IVR Options

Add Ringgroups

You can add serveral groups in this way above.

Add Worktime

Worktime:

Resttime:

It will turn to be two stage automatically,as follows:

Add Worktime Packages

Total Worktime:

Total Resttime:

Add Announcement

Add Main IVR

Add a “Answer” action and “ReadData” action.

And save the input number into global variables named “PK”.

Add the “Transfer” of MainIVR,refer to “Add Sub IVR” below.

Add Sub IVR

First:add the IVR of time controller

Second-IVR01:

Second-IVR02:

en/real_case_guidance/how_to_do_time_based_routing_in_ivr_options.txt · Last modified: 2017/12/12 11:05 (external edit)
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