How To Use E-Commerce In Customer Service Module

• go to [System Modules], find E-Commerce module

Module Installation,plase refer to module_installation

After the module is installed, you need to build an e-commerce solution,put the products is integrated into a unit for agent to sale.

• go to [E-Commerce] → [E-Commerce], click [Add].We can create different type of E-Commerce by need;

• go to [E-Commerce] → [Products], choose the select on the top of page,choose one E-Commerce,then click [Add],add product for this E-Commerce

As shown picture above,add product for testCommerce

The parameter on the add page,please refer to product

If you need to add more,pleas repeat this setup.

On the customer service page.Whether add or edit the customer service,it can select the E-Commerce for current customer service to bind

After binded the E-Commerce,so you can see the E-Commerce part on the customer Pop page with this E-Commerce

Use agent's account to login the system,redirect to the agent work page,like this

When the customer dialin,to the Customer Service,the agent will popup the customer,like

As above,you can see the E-Commerce on the custoemr popup page.The agent can sale the product to customer and order it

See the detail of E-Commerce on how_to_config_customer_service_module_for_inbound_calls