How To Use E-Commerce In Customer Service Module

Module Installation

  • go to [System Modules], find E-Commerce module

Module Installation,plase refer to module_installation

After the module is installed, you need to build an e-commerce solution,put the products is integrated into a unit for agent to sale.

Create E-Commerce

  • go to [E-Commerce] → [E-Commerce], click [Add].We can create different type of E-Commerce by need;

Add E-Commerce

Create Products For E-Commerce

  • go to [E-Commerce] → [Products], choose the select on the top of page,choose one E-Commerce,then click [Add],add product for this E-Commerce

Add Product

As shown picture above,add product for testCommerce

The parameter on the add page,please refer to product

If you need to add more,pleas repeat this setup.

Bind E-Commerce For Customer Service

On the customer service page.Whether add or edit the customer service,it can select the E-Commerce for current customer service to bind

Bind E-Commerce For Customer Service

After binded the E-Commerce,so you can see the E-Commerce part on the customer Pop page with this E-Commerce

Customer Popup Page On The Agent Work Page

Use agent's account to login the system,redirect to the agent work page,like this

Agent Work Page

When the customer dialin,to the Customer Service,the agent will popup the customer,like

If the Customer Service bind the E-Commerce,the customer popup page's content won't show all,split the page into two picture,as below

Customer Popup Page

Customer Popup Page

As above,you can see the E-Commerce on the custoemr popup page.The agent can sale the product to customer and order it

See the detail of E-Commerce on how_to_config_customer_service_module_for_inbound_calls

en/how-to/how_to_use_e_commerce_in_customer_service_module.txt · Last modified: 2017/12/12 11:05 (external edit)
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