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How to set that some agents can do international calls with an authorization numeric code (password), you can view this article.
First, settings dialout PIN Prefix.
- You should login the WEB, the left side management list find –> [User] –> [Teams] –> Select the team you want to set up –> Edit Team “Basic” “PIN Prefix” set up the dailout number frefix and saved, as follows:
Second, settings dialout PIN password.
- The left side management list find –> [User] –> [Accounts] –> Select the account you want to set up –> Edit User “Basic” “PIN” set up the dailout “PIN Prefix” password and saved, as follows:
Last, test the dialout.
- After set up you can through the agent to dialout number like 88888076 (the 88888 is the “PIN Prefix” value in this article) , at this time you will listen to the tips that you need to enter the password (enter password 123 is the PIN value you settings)
It should be noted that, without set up the PIN's password can not be outbound, dialing will listen to the tips and automatically hangup.
