• The common contacts in virtual office, list will show the contact information, similar to a phone book.

• as follows to add it:【Call Center】–>【Common Contacts】–> Click the “Add” button

Team : Specifies the contact's scope

Group : Specifies the contact's range

Model Type : Specifies the range of the contact

Model ID : Specifies the contact's range

Contact : The name of the contact.

Phone : contact phone number for consultation or transfer

show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)

Description : A description of this contact.

Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.

• 【Virtual Office】–>【Customer】–>Edit the “virtual office” which you add –> click “Add AgentLink” as, follows:

• In the virtual office page, the common contacts list.

• As follows, you can click one of the iformation from list to transfer he.