Team : Specifies the contact's scope
Group : Specifies the contact's range
Model Type : Specifies the range of the contact
Model ID : Specifies the contact's range
Contact : The name of the contact.
Phone : contact phone number for consultation or transfer
show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)
Description : A description of this contact.
Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.