ACW (After Call Work) Mode Config

  • Function:

acwAction(type,usertype,user,orgidentity, pwdtype, password, agent_group_id)

  • Description:

Change the ACW mode of the agent in agent group

  • Parameters:
Params Type Description
typeString1(Ringing ACW) / 2(Answered ACW) / 3(Disable ACW)
usertypeStringagent / account
userStringAgent No. or Username
orgidentityStringThe identity string of the team
pwdtypeStringUse plaintext or md5 password for agent or account
agent_group_idStringids of the agent group
  • ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue.
    • Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode
    • Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup.
    • Disable ACW: agent would not go to ACW mode automaticly
  • Return Format:


  • Type of the Return Value: String
  • Return Values:
Value Description
en/custom_development_guide/apis/webservice/switch_acw_mode.txt · Last modified: 2019/01/03 09:30 by donnie
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