Agent group (queue) Pause/Unpause

  • Function:

queuePause(type,usertype,user,orgidentity, pwdtype,password,pause_reason,dnd)

  • Description:

Pause/Unpause the agent (only when he is login)

  • Parameters:
Params Type Description
type String 1(Pause)/2(Unpause)
usertype Stringagent / account
userStringAgent No. or Username
orgidentityStringThe identity string of the team
pwdtypeStringPassword Type: plaintext/MD5
pause_reasonStringPut a pause reason when it’s for pause. Use the following string, if you need statistics training / meeting / leave / lunch / rest / other
dndStringFill in (any value),When this item is not empty, the extension synchronizes to suspend or cancel the suspension state
  • Return Format:


  • Type of the Return Value: String
  • Return Values:
Value Description
en/custom_development_guide/apis/webservice/pause_unpause.txt · Last modified: 2019/01/03 07:11 by donnie
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