Get single agent stat

  • Function:


  • Description:

Get agent stat(current status, how long current status last, idle time, busy duration)

  • Parameters:
Params Type Description
orgidentityStringteam identity string
usertypeStringagent / account
userStringagent No. / username
pwdtypeStringpassword type: plaintext/md5
  • Return Format:


  • Type of the Return Value:String
  • Return Values:
Value Description
message is current agent stat: 
agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration|
paused duration|off duration|meeting duration|training duration|break duration|other duration, ex:
If you didn't see agent name, means last name of the agent is empty
agent state includes: idle, pause, ring, busy, acw, logout.
all duration is seconds
en/custom_development_guide/apis/webservice/get_single_agent_stat.txt · Last modified: 2019/01/03 07:44 by donnie
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