Agents Group Stauts

  • Function:

agentgroupStatus(orgidentity, usertype, user, pwdtype, password, agent_group_id,status)

  • Description:

Agent Group admin could get the status of the agents in his group

  • Parameters:
Params Type Description
orgidentityStringThe identity string of the team
usertypeStringagent / account
userStringAgent No. or Username
pwdtypeStringUse plaintext or md5 password for agent or account
agent_group_idStringid of the agent group
Get a list of agent in the corresponding state(all,idle,busy,ring,pause,acw,login,logout),Multiple states are separated by commas,ex:idle,busy
    * all  get the status of all agent in group
    * idle  get the idle agent in group
    * busy  get the call agent in group
    * ring  get the ring agent in group
    * pause  get the pause agent in group
    * acw  get the acw agent in group
    * login  get the login agent in group
    * logout  get the logout agent in group
  • Return Format:


  • Type of the Return Value: String
  • Return Values:
Return Description
Message is the current status of each agent ex:
|Retuen|1|Retuen|1005: idle,1006:ring
en/custom_development_guide/apis/webservice/get_agent_group_status.txt · Last modified: 2019/01/03 08:49 by donnie
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