Call Consult

  • Function:

consult(targetdn, agentgroupid, consulttype, pwdtype, password, usertype, user, orgidentity)

  • Description:

When agent in a call or in a conference, make a call to a new party, when it’s answered, agent will talk to new party, the old party will be held(MOH) or stay in conference

  • Parameters:
Params Type Description
targetdnStringAgent No. (internal consult) or phone number (external consult)
agentgroupidStringagent group id when it’s a internal consult, put 0 if it’s a external consult
consulttypeStringinternal / external
pwdtypeStringUse plaintext or md5 password for agent or account
passwordStringpassword
usertypeStringagent / account
userStringAgent No. or Username
orgidentityStringThe identity string of the team
  • Return Format:

|Retuen|code|Retuen|message

  • Type of the Return Value: String
  • Return Values:
Value Description
|Retuen|1|Retuen|message
Succeeded||Messages
|Retuen|2|Retuen|message
Failed||Messages
en/custom_development_guide/apis/webservice/consult.txt · Last modified: 2019/01/03 14:12 by donnie
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