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en:custom_development_guide:apis:http:switch_acw_mode [2017/12/12 11:05] (current)
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 +====== ACW (After Call Work) Mode Config ======
 +
 +  *Reques String:
 +<​code>​EVENT=ACW&​type=type&​usertype=usertype&​user=user&​orgidentity=orgidentity&​agent_group_id=agent_group_id&​pwdtype=pwdtype&​password=password</​code>​
 +
 +  *Description:​
 +<​code>​Change the ACW mode of the agent in agent group</​code>​
 +
 +  *Parameters:​
 +
 +^Params ^Type ^Description ^
 +|EVENT|String|ACW|
 +|type|String|1(Ringing ACW) / 2(Answered ACW) / 3(Disable ACW)|
 +|usertype|String|agent / account|
 +|user|String|Agent No. or Username|
 +|orgidentity|String|The identity string of the team|
 +|pwdtype|String|Use plaintext or md5 password for agent or account|
 +|password|String|password|
 +|agent_group_id|String|ids of the agent group|
 +
 +  *ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue.
 +    *Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode 
 +    *Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup.
 +    *Disable ACW: agent would not go to ACW mode automaticly
 +
 +  *Return Format:
 +<​code>​|Return|code|Return|message</​code>​
 +
 +  *Type of the Return Value: String
 +  *Return Values:
 +
 +^Value ^Description ^
 +|<​code>​|Return|1|Return|message</​code>​|<​code>​Succeeded||Messages</​code>​|
 +|<​code>​|Return|2|Return|message</​code>​|<​code>​Failed||Messages</​code>​|
 +
  
en/custom_development_guide/apis/http/switch_acw_mode.txt ยท Last modified: 2017/12/12 11:05 (external edit)
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